How do I speak to someone at Asiana Airlines?

Asiana Airlines is a highly-rated commercial service provider in South Korea. It holds a considerable amount of share in its civil aviation sector. They provide top-grade customer services and have a professional customer service relation team for providing timely resolutions to customer concerns.

Suppose you have an existing booking with Asiana Airlines, and you need to add your Infant to the booking. But you need help understanding the related policies on their website. In that case, you need not wonder: How do I speak to someone at Asiana Airlines? They provide several ways to get through them, including calling, live chat, feedback forms, social media, etc. You can go through the section below for a better understanding of the contact modes.

How do I call a representative at Asiana Airlines? 

You can call a representative at Asiana Airlines to speak to a representative individually for a better understanding. You can find the Asiana Airlines phone number for customer service in the Phonebook of their website. Once you have got the number, follow the below steps.

  • Dial the number 1-800-227-4262, and you will be asked to pick a language you prefer for communication.
  • After picking up the language, you need to follow the automated voicemail instructions carefully.
  • Choose the option related to your issue by pressing the adequate key. 
  • They will forward your call to a dedicated agent who will answer in a while to address your problem.

Does Asiana Airlines offer Live Chat Support?

Calling and chatting are complementary to each other; if you are unable to reach the Asiana Airlines representative for some reason, you can move ahead with the live chat feature accessible on the Contact Us page of their website. Click the chat badge and send a message about your issue in the chat box to get an instant reply. You can now continue to chat until you get a satisfactory resolution to your problem.

Is there any other way to get through Asiana Airlines customer service?

If you are looking for an additional mode to contact Asiana Airlines, then you can fill out a Feedback Form on the Contact Us page of their website by replicating the steps described below.

  • Open the website 
  • Reach the Contact Us page through the Help section of the website.
  • Click the Feedback option and select your reason to contact on the following page. 
  • After selecting the reason, a related form will open; fill it in with details like name, email, booking reference/code, a brief description of the issue faced, etc.
  • Submit the form, and an Asiana Airlines agent will contact you within a day of submission. 

What are the customer service hours at Asiana Airlines?

The customer service at Asiana Airlines is available 24/7 through live chat, feedback form, and social media. However, you can reach them over a call from Monday-Friday between 07:00 AM and 12:00 AM and between 08:00 AM and 12:00 AM on weekends and Holidays. 

What is the prime time to call Asiana Airlines?

You can call the Asiana Airlines customer service anytime during working hours. But, the best time to reach them is between 7 AM and 10 AM as the call volumes are comparatively lower at the given time.

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